Refund policy
Return and Refund Policy
If you're not satisfied with your purchase, you can request a return or refund under the following conditions:
🛍 Returns
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You can return the product within 30 days of delivery.
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The product must be unused, intact, and in its original packaging.
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Please ensure the product is properly packed to avoid damage during return shipping.
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I will send you return instructions by e-mail, which I kindly ask you to follow.
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Return shipping costs are the responsibility of the customer, unless the product is damaged or defective.
💰 Refunds
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A refund will be issued after the product is received and inspected.
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You will be refunded the full amount of the product.
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Refunds are processed using the original payment method.
🚫 Exceptions
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Custom or digital items cannot be returned or refunded.
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If the product arrives damaged or defective, please contact me within 48 hours and include photos to request a refund or replacement.
📩 Contact
For return requests or support, e-mail me at:
📧 federalagala@outlook.com